The hotel is immaculately clean with a perfect location. Bus stops are right outside of the front door and the shuttle to and from the train station is super helpful. The staff were all so friendly and couldn’t have done more for me. Julien and Francesco at reception were great with recommendations and Carola helped me plan sightseeing and hiking. It was always lovely to see Luca and Davide in the restaurant at the start and end of every day who even remembered my coffee order every morning!
Charlotte
June 2025
The hotel location was great in the city centre and room was very clean. They provided free transfer to and from the railway station and also a transport card which provided free access to all the buses and cable cars in St Moritz. The card was really useful as we went to Piz Nair which was more than 3000 feet and really beautiful:) Breakfast buffet was also great with a selection of smoked salmon and Parma ham. We used their sauna, steam room and gym which were all well-equipped and well-maintained. Would highly recommend staying in this hotel!
Sally
September 2024
Location was ideal in the centre of town. Exceptionally clean and the staff were both friendly and helpful. Bedding was soft and comfortable. The breakfast was delicious with wide variety of options. Courtesy transfer with our luggage was helpful on the morning of departure when it was -16 degrees and freezing to walk.
Suzypoos
January 2025
We had a great stay at Crystal Hotel. We were steps away from the funicular to Chantarella and the ski rental shop were also next door, which made our skiing trip wonderful. At Crystal hotel, Lea, Filippa and Elisa offered amazing service and made our stay extremely comfortable. Our room was very comfortable and we will plan on staying here again for our spring break next year. I highly recommend this hotel.
Ricardo
March 2025
Location in the heart of city and 2 min from ski lift. Stuff is nice and helpful.. Service is twice per day and always in time.. Bed, pillows are very comfortable and soft, room a bit small but cosy. Sauna and steaming are quite nice. Transfer from/ to railway station.
Luciena
March 2025
The staff were very friendly and services were superb throughout. The room was very nice and clean. We liked the smell of wood in our room. Conditorei Hanselmann was very next door. Shops and galleries were in walking distance. Breakfast had both hot and cold buffet choices and we really liked their scrambled eggs and fresh mini croissants. They operated a complimentary shuttle van to / from the train station. We also had an easy walk from the train station. You go one floor down from tracks and walk towards the lake and turn right/ westward. In about 50 yards there’s an elevator to a bridge to a big parking structure which has a long escalator up to a main street and in another 50 yards or so you arrive at hotel easily avoiding climbing up the steep street. They offered a free spa use. We went for dry saunas which are separated for men and women. Then we were told there’s co-ed area for steam sauna and ultra red heat sauna. No bathing suits were allowed but we could take our towels. My wife and I were to meet there only to realize majority did not wear any 😊😊. Had a nice but short sauna. An interesting experience to remember 👍. They also provided complimentary drinks in the mini-refrigerator: two beers; two cokes; two orange juices; two of what tasted like vitamin c drink. The bed was very very comfortable with high quality pillows and comforters.
Wonjoon
July 2023
This is a beautifully done hotel, very comfortable room and great facilities. The restaurant was excellent.
Ronald
August 2023
This hotel is perfect service. I love the white table cloth at the breakfast. Feels like the Royals table 😜 Everything is good. Cute room. They have the mini bar that refills everyday. They also gave the card for traveling by bus or by train to go around St. Moritz, including going up to Piz Nair for free. Staffs are friendly and helpful. Dressed very well. very good breakfast. The location is in the heart of st Moritz. Exactly at the bus stop of Shulhausplatz. They have the pick up and transfer car to the St Moritz station. Eventhough we didn't know about this. But some other hotels also have this pick up service, since it's going uphills from the station, not far but uphill. And the nice staffs of Monopole hotel took us to our hotel, since Monopole hotel is also just a few steps from Crystal. Very good gesture of hospitality in St. Moritz. And one more thing : they have fitness centre and Sauna for free use.
Linda
June 2023
Location of the hotel is perfect with everything nearby. Room was small but beautiful and clean. Bathroom had all the amenities. Breakfast was good with quite a few options, although we couldn't eat a few of the things because of Muslim specific dietary restrictions (halal options) but still there was enough for us to have a proper breakfast. Also they have shuttle service to and from train station which is very convenient.
Smughees
June 2023
Everything was perfect! Friendly staff, clean, comfortable room and delicious food with excellent service. Highly recommend this place. Note. They will shuttle you to and from train station if you ask.
James
September 2024
Reservations:
+1 (888) 385-8465